1. Code of Conduct: Player Behaviour
This rulebook section refers to all rules and guidelines that all players must follow regardless of their rank, role or status within the server.
1.1. Be Respectful
You must always keep in mind all users’ points of view and act in an empathetic way to avoid making unnecessary comments that could come off as rude. This includes:
1.1a. Using a respectful tone when speaking to others by trying to understand everyone’s perspective and offering a civil approach to them.
1.1b. Avoid passive-aggressive behavior or comments that have an underlying negative connotation.
1.1c. Stop or move on from a conversation if one of the members states they do not wish to continue
1.2. Respect Staff’s DecisionWhile we acknowledge the possibility that you may disagree with a staff member’s decision, it is of utmost importance that you respect and comply with a staff order, especially if it is to prevent any further escalation.
1.2a. If you believe a situation was not handled properly by a staff member, you may reach out to a Senior Admin+ via Discord Support in order to report this interaction and get a different perspective on this matter.
1.2b. When reporting staff situations, make sure you are reaching out to a Senior Admin or above, as they are the only ones capable of taking the proper steps to assess the situation.
1.3. User HonestyWhen interacting with both users and staff, you must be completely honest with your answers in order to resolve matters as smoothly as possible. This means that any potentially sensitive information you share must be true and should not be withheld from staff for malicious purposes.
1.4. Advertising
You must not share any contents that could be considered as intentional advertising of products or services unaffiliated with Yurei-Jima RP. This includes:
1.4a. Public Text Messages / Attachments that show names, links or IPs (among other content) that can directly lead to our players finding your services.
1.4b. Privately contacting Yurei-Jima RP users who have not consented to being shown the product you are advertising.
Nonetheless, exceptions will be made if said content is shared privately with prior consent or if there is an official staff procedure involved in the process of showing said content (such as a player report).1.5. English Language
You must use English as the common language in any of the in-game/out-of-game channels within Yurei-Jima RP. Exceptions can be made for innocent jokes, memes or foreign-language text with an attached English translation.
1.6. Player Relaying
If you have a concern you'd like to discuss with staff, please follow the steps found at the bottom of this document. You should not reach out to other players so they can talk to a staff member, as this is considered "Player Relaying". This practice is disallowed, as could pose a breach of their privacy, as well as the fact that there is no guarantee that the information will be delivered properly and professionally.
1.7. Sensitive Information
You may not send any information that could potentially trigger an undesired reaction on most people1 witnessing it. This includes, but is not limited to:
1.7a. Sexual content. Any suggestive comments or sexual content is strictly forbidden. When it comes to sharing creative pieces, NSFW content is also prohibited, though suggestive content or may be posted as long as it is properly censored.
1.7b. Oppressive content. Any comments including oppressive behavior towards any social, ethnic or religious groups are strictly forbidden.
1.7c. Gore & Self Harm. Any content or mentions of extreme gore or self harm is strictly prohibited and cannot be shared in any YRP channel.
1.7d. Real-life Information. When it comes to sharing real-life information, you must not post any potentially compromising information or ways that can facilitate the act of tracking down your digital footprint. This includes, but is not limited to:
- Selfies or photos of yourself
- Photos or names whose location can be easily tracked down
- Links to personal social media (Facebook, Instagram, etc.)
Although this section only applies to messages sent publicly, we discourage sending this information even if it’s done so via private channels.
1.7e. Other content. If you believe what you are about to say or send could potentially trigger the public that is going to see it, it is best that you censor it or directly avoid it to provide a safe environment for everyone. If someone has stated that they do not feel comfortable with any content or remarks you have made, you must also reasonably halt this practice to prevent further escalation.
1.8. Requesting Support
In YRP, there are several ways you may request support. In order to know which channel you should use to request this help from, you must follow the order of priority seen below, skipping the channels that you are unable to use for a reasonable cause.
1.8a. In-Game Support.
You may ask for help in game by using the following commands:
- /quicksupport. Command used for simple or urgent inquiries. Any messages sent here are not saved, meaning that staff may sometimes not be reachable through here.
- /ticket. Command used for more complex inquiries. You may also use this command if you did not receive any support from /quicksupport. A staff response is always assured when using this channel.
1.8b. Discord Support.
Likewise, you may also reach out to staff through our Discord Server.
1.8c. Forums Support.
If you are unable to reach out to staff through the two previous channels, you can also make a support thread in the corresponding and appropriate sub-forums category (Ban Appeals, Player Reports, etc.)
1.8d. Email support.
If all other channels aren’t suitable for your inquiry or you are unable to access/use them, you may ultimately send us a support email to [email protected]. This is considered the last step in the chain of support, meaning that if you’re unable to receive support from this channel, your inquiry will be permanently marked as dismissed.
1.9. Punishment Appeals
If you have been punished in any way, shape or form by our staff team, you have the possibility to know more about the context of it or appeal said punishment to have it removed from your record as seen below:
1.9a. Punishment Explanation.
You may open an in-game or Discord support ticket to learn about the reason behind your punishment. Keep in mind that this channel is solely used to learn more about the context behind this incident; Any attempts to prove your innocence or act recklessly against staff will result in an immediate closing of the support ticket. This process shouldn’t take longer than 2 days to be assessed.
If you do not have access to our Discord Server, please follow the steps shown in 1.9b (below).
1.9b. Punishment Appeals.
If you can't access the Discord Server, or if you have been punished by a staff member with a warning, time-out, blacklist or ban from the server, you have the option to submit a punishment appeal on our forums. Even if you do not know the reason behind your punishment, you can still go ahead and explain your uncertainty to staff. This will not result in an appeal cooldown, so you can re-appeal immediately after a staff member has explained the reason behind your punishment for you.
If you do know the reason behind your punishment, please keep in mind the constraints and guidelines attached to your punishment (e.g.- Unappealable, appeal cooldown, etc.). This process shouldn’t take longer than 14 days to be assessed.
1.10. Forums Applications
When it comes to applying for certain roles, you will need to use the server forums to locate the desired role you wish to apply for. When clicking the option to submit a new thread, you will be prompted with the format automatically, though you may also check the pinned thread in your role’s corresponding sub-forums. When posting applications, you must follow these rules:
1.10a. Follow the guidelines specified in the format and informative pinned thread.
1.10b. Do not ask or open tickets for staff to review your unreviewed application.
1.10c. If not specified in your appeal’s response, you may ask for an explanation of why your application was rejected by opening an in-game/discord ticket.
1.11. Store-related proceduresIn Yurei-Jima RP, we offer several services that players can purchase to enhance their experience on the server. However, if you encounter any incidents during this process, you must follow the guidelines below:
1.11a. We do not accept refunds nor chargebacks. Due to the nature of our payment gateway, chargebacks result in our project losing money. Nonetheless, if you have 10.2. made an accidental purchase, you may reach out to [email protected] in order to receive compensation for said accidental purchase.
Any packages must be bought directly from our server store (yurei-jima.tebex.io). Be wary of phishing / malicious links.
1.11b. Each package’s description should explain all the details related to your purchase. If you have any inquiries regarding a package’s extent or the validity of its perks, feel free to open an in-game/discord ticket.
Any miscellaneous questions that have not been covered in this section may be redirected to our support email ([email protected]).
1.12. Player Reports
You can submit a player report by using any of the channels mentioned in Rule #7. However, if your report is extensive and a lot of context to it, we recommend going for either Discord Tickets or Forums report. Keep in mind the following aspects when reporting someone:
1.12a. Transparency. While staff have authorization to let you know which actions were taken against the person you reported, they can opt to skip this process if they believe doing so will contribute to escalating the situation or ensuring people’s safety.
1.12b. Evidence. Player reports will usually require evidence so we can properly determine what rule they broke. Nonetheless, if the offense took place in game, staff has access to a chat logging system that will allow them to track down a specific message if it contains rule-breaking content.
1.12c. Review Time. Player reports usually don’t take any longer than 5 days to be reviewed. Nonetheless, you may need to be patient if there is little evidence to support your case, or the case is more complex than expected.
1.13. Staff Reports
Staff reports are procedures thanks to which players can get a second opinion from a higher-up staff member if they believe a situation wasn’t handled correctly. Below are a few things to keep in mind when creating a staff report
1.13a. Hostile comments. While we understand your frustration, this process is meant to be professional and objective. Adding unnecessary comments to your report will only make your point(s) less convincing.
1.13b. Transparency. Unlike player reports, staff reports are handled internally. Therefore, we can’t share which disciplinary processes were taken against the reported staff member. Rest assured, though, that we take all staff reports very seriously, and will do everything we can to investigate the situation you reported.
1.13c. Review Time. Allow up to 14 days for higher-up staff to review your report. Keep in mind that we need to contact the reported staff member and get their perspective to contrast it with yours to take proper action, which usually takes some time.
Feel like we missed anything? Feel free to post a suggestion in our feedback forums!
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